Category Citrix

Dec 31 2013

Citrix Error : The desktop you are trying to open is currently available only to administrators

When a user connects to a Windows Server 2003 running XenApp over an RDP connection, the connection is denied and the following error messages appear:

“The desktop you are trying to open is currently available only to administrators. Contact your administrator to confirm that the correct settings are in place for your client connection.”

“You do not have access to logon to this Session.”

  • The preceding error messages appear even if the user is a member of the Remote Desktop Users group.
  • The user does not experience connectivity issues with a Citrix Windows client.

Cause

Installing XenApp on Windows Server 2003 creates a new RDP-TCP listener. The default properties of this listener allow only the launching of published applications.

Resolution

Complete the following procedure to successfully connect to a Windows Server 2003 running XenApp over an RDP connection:

For MetaFrame Presentation Server 3.0

For XenApp 4.5/5.0 for 2003/2008

MetaFrame Presentation Server 3.0

To allow users to connect with an RDP connection, uncheck the Only Launch Published Applications option in the Advanced Connection Settingsdialog box of the RDP-TCP listener in the Terminal Services Configuration tool.

XenApp 4.5/5.0 for 2003/2008

To allow users to connect with an RDP connection, open Terminal Services Configuration and open RDP-Tcp Properties. Under Citrix Settings, uncheck the option Non-administrators only launch published applications.